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Support

TSC Hours:
7:30AM - 5:30PM M-F

help@fuqua.duke.edu

x7878
TSC Call Center

URGENT after-hours support
(x7878, press 1)

More information on after hours support.
Fuqua Server Maintenance

Fuqua IT reserves 12am-4am, EST, every Wednesday for network and system maintenance.

During this period, Fuqua's IT services and network may not be available.

x7974
General AV needs, advance plans for events

multimedia@fuqua.
duke.edu
Support Staff Directory
Duke OIT Help Desk
help@oit.duke.edu
For assistance with e-mail support issues

Online@Duke
E-mail tools provided by Duke's OIT
Resources
TSC Library


Network Access
Network optionsWireless access to FuquaNet Configuring wireless cardsHow to install VPN softwareMapping Network DrivesAccessing an office PC from home Verizon Wireless Service Information



Software
Software in labs and classrooms Licensing for home/mobile systems

Hardware
Faculty systems


Protecting your computer and data
Operating System upgrades/patches Using Windows Update & Installing critical updates Installing anti-virus software Managing your passwordsE-mail Encryption with SSL technologyBlocking spam e-mail

Scheduling Tools
Working with the Fuqua Events CalendarMeeting Maker (version 8.7) upgrade informationActivate your Meetingmaker account for Mobile access
(FuquaWorld login required)
Policies and Guidelines
Web/Domain names Data security and privacy Daily computing reminders

File Space
Accessing and storing your Fuqua data FTP options at Fuqua

Communications Tools
Conference Calling Creating FuquaChannel Announcements The Global Conference System Fuqua Templates Setup


Technology DirectionsRead the latest issue of Technology Directions here.

Information Technology
Orientation 2009

Technology Directions
 Download (pdf)

Messages & Alerts

06/09/09
Outlook E-mail Migration

07/31/08
Attach to the Fuqua VPN with Vista or Mac OS X

10/19/06
Installing the IE Tab Extension for Mozilla Firefox
message archives

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The Fuqua School of Business