Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone

Crystal Ball

Installation

  1. Make sure you exit Microsoft Excel before you begin the installation
  2. Download Crystal Ball from the appropriate link below:
  3. Extract the Crystal Ball files from the .zip file.
  4. Open the unzipped folder and cllick on CrystalBallSetup. This will walk you through the installation.
  5. Open Crystal Ball.
  6. This program comes with a 15-day trial.
  7. Open the unzipped folder of crystal ball and click on Crystal Ball text file and copy the serial number.
  8. Click on the ACTIVATE LICENSE button at the bottom of the Welcome Screen that appears after you launch Crystal Ball. Enter the Username: Duke University and paste the Serial Number into the licensing dialog box.

Always open crystal ball then it will open excel.

If you need technical support contact us at help@fuqua.duke.edu or 919.660.7878