Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone

Quick Links

Fuqua School of Business
FuquaWorld


 

Crystal Ball

Installation

To download and install Crystal Ball, you will need to take the necessary steps below.

  • Make sure you exit Microsoft Excel before you begin the installation
  • Download Crystal Ball from the appropriate link below:

    • 64-bit Crystal Ball (for 64-bit Microsoft Office)
    • 32-bit Crystal Ball (for 32-bit Microsot Office - this version must be used when utilizing 32-bit Microsoft Office)

    • Extract the Crystal Ball files from the .zip file into a temporary directory
    • Right click on CrystalBallSetup and select Run as Administrator. This will walk you through the installation

    Note: You may see a diaolog box indicating that you need to have Microsoft.Net Framework 4.x to be installed on your computer, you can go here to install the files before continuing. This installation could take 5-10 minutes

    • Continue with the Crystall Ball installation. This will install a 15-day trial version of Crystal Ball

    Activation

    To activate a license for Crystal Ball (good until August 7, 2021), you will need to follow the steps below: (Excel should be closed before starting the activation process)

    • Start by right-clicking the Crystal Ball icon on your desktop, and choose option to "Run as administrator".
    • When the Crystal Ball Welcome screen appears, click Activate License (at the bottom of the screen). The "Activate a License" dialog opens
    • For Username and License Code, enter Username and Serial number provided in the zipped file.
    • Click OK

      Note: You can copy the whole code from the License document and paste it into the first box. It will automatically paste correctly into the other boxes

    This will install a licensed version of Crystal Ball. Fuqua has purchased licenses so that each student should be able to install CB once on their personal computer. Oracle counts the number of installations and compares the total installed to the number of licenses purchased. Do not share this license information with others outside of this class, as such sharing violates our license agreement and may cause us to run out of licenses.