Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


 

Printing with ePrint - for Students - Mobile

The ePrint system enables you to print from your moble device to print stations distributed throughout Fuqua.

Getting Started

Printing on ePrint

Instructions for installing Fuqua ePrint on your moble device

  1. Download and install Pharos Print to your iOS device from the App Store or Pharos Print on Android from play store.
  2. Open Pharos Print, (Make sure you are connected to Fuqua wifi or this app will not connect to the server.) Use the following server Address: ep-ps-mp3-pap1.win.duke.edu and the port #: 443. Press connect.
  3. Enter your NetID & Password and click Log On.
  4. Upload your print job(s) from your phone and select checkboxes of jobs to print. If you have uploaded your documents from your computer those will be already listed here. (To upload files from your computer login to the My Print Center at http://oit.duke.edu/myprintcenter using your NetID and password).
  5. You must allow Pharos Print to take pictures and record video to be able to upload the documents.
  6. When at the printer, click QR code scanner icon in the upper right hand corner of the app and scan the QR code on the printer. The print job will start immediately without requiring a DukeCard swipe.

Duplexing - Printing on both sides

Duplexing your print job saves paper by printing on both sides of the sheet.

  •  Upload your document
  • click on the document
  • click on print options in the bottom right
  • click Double Side: ON

Cost

Black/white printing uses Eprint funds. The standard Fuqua printing fee is $0.04 per printed page. Fuqua has provide you with a $55 quota per 6 month period. You are allocated your first $55 on January 1st and your second on July 1st.  Any extra funds in your Fuqua quota do not roll over. If you have used up your $55 quota before the next period begins you will be charged the $0.04 fee to your DukeCard Flexible Spending Account (FLEX).

Color Printing

Color printing is not free. The Ricoh printer in the Fox Center will allow you to copy, print, and scan in color. On this machine it costs $0.15 per page for color prints, $0.06 per page for black & white prints, and $0.02 to scan to email. These costs are charged to your DukeCard FLEX account. You must have a current available balance on your FLEX account to cover the charges. When printing to the color printer you will select the ePrint_Color_Fuqua print queue and proceed to print like normal.

Please keep these guidelines in mind when using ePrint

  • Do not use printers as copiers. If you need multiple copies of a document, photocopy it
  • Recycle unwanted paper. There should be recycling bins by most printers
  • Send each print job only once. ePrint Reprint (see below) gives you the opportunity to retrieve an older job from the print queue again
  • Save paper (and money) by printing on both sides of every sheet
  • Monitor your ePrint quota throughout the year

Reprinting on ePrint

The ePrint Distributed Printing System allows you to print a job again without running back to your computer. After you retrieve your job at a print station, the job goes back into the print queue for 15 minutes. If you need to reprint the job within that timeframe, just swipe your DukeCard at any station and choose the job out of the list of available jobs in your print queue.

Student Printer Locations at Fuqua

Printers available for student printing can be found here: Student Printer Map.