Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

help@oit.duke.edu
for e-mail support

Quick Links

Fuqua School of Business
FuquaWorld


 

Information for Graduating Students in May 2014

 

Your recent graduation from The Fuqua School of Business will bring some changes to your network and file access.

Congratulations on your recent accomplishments!

The following FAQs may be useful as you prepare to leave campus.

Feel free to contact the Technical Support Center with any other IT questions or visit the Technical Support Center Online for more information. It has been our pleasure serving you.

1) Fuqua H: Drive

  • What will happen to my H: drive data?
    Your H: drive data and information will remain available through September 30, 2014. You will need to remove or archive your data before that date. As a reminder, there are CD-RW drives available in the Main Lab.

2) FuquaNet ID

  • How long will my FuquaNet account be active after I graduate?
    Your FuquaNet account gives you access to public PCs at Fuqua, the Fuqua VPN, as well as the H: drive. Your FuquaNet account will remain active until September 30, 2014.

3) Duke Email Account

  • How long will my email account be active after I graduate?
    Your NetID (Duke E-mail) account will remain intact for approximately one year after you graduate. This account is managed by Duke OIT. You may call OIT at 919.684.2200 if you have any concerns about your email.

4) Fuqua Lifetime Email Alias (LEA)

  • How do I change the forwarding of my lifetime e-mail address?
    Your Fuqua Lifetime E-Mail Alias (@fuqua.duke.edu) will continue to forward to your Duke e-mail account (@duke.edu) until your alumni status has been entered in the alumni directory after graduation.

    At that time, you may visit the alumni web site to change the address to which your Fuqua LEA forwards by clicking on the My Profile link on the left after you log in.

    You may change the prefix of your Fuqua LEA at any time from the alumni web site at www.fuqua.duke.edu/alumni.

5) Fuqua Alumni Web Site

  • When will I be able to access Fuqua's Alumni web site ?

    You may continue to access the alumni web site with your NetID account for one year after graduation. To guarantee continued access after this time, please change your alumni login ID after graduation (this will only change the login ID you use to access the alumni site).

    Although you are already listed in the alumni directory, you will not have access to update the your profile until your alumni status has been entered in the directory after graduation. Please check back in late May to update your mailing address to receive the alumni magazine and other communications. If you prefer to update your address before this time, send the information to alumni-info@fuqua.duke.edu.

    If you have questions about alumni online services, please contact the alumni relations team at 919.660.7709 or alumni-relations@fuqua.duke.edu, or visit the alumni web site at www.fuqua.duke.edu/alumni

6) Newsgroup & Discussion Spaces

  • How long will our class newsgroups be available?
    The platform discussion boards used by students in the executive MBA programs are kept online and made available to students for six months after their class graduation date. Once this six-month period elapses, the class discussion groups are taken offline and archived as part of ongoing maintenance to the Fuqua newsgroups.
  • How will I keep in touch after the news groups go away?
    Make sure to join the Fuqua Alumni LinkedIn Group.

7) Team Tools

  • How long will we be able to communicate through Team Tools?
    Graduating students will retain access to Team Tools until August 31, 2014. Continuing students will see no change in their Team Tools access and will have to do nothing to retain access to their current Teams.
  • How can we transfer ownership of a Team on Team Tools to a continuing Fuqua student?
    Current team "owners" may transfer ownership to another team member through the edit feature in team tools. Select the link to "Adjust add/delete privileges". Select the team member to whom ownership will be transferred and then save your changes. Team ownership transfers should be completed by July 31, 2014.

8) Ford Library Databases

  • How long will I have access to the Library databases after I graduate?
  • Access to Library databases which require the Duke NetID and password for access may expire between 5 to 10 days following graduation, or when Duke changes a student's record to "alumni" status. Ford Library does not manage Duke NetID and password accounts, and vendor license agreements also do not allow the Library to extend these accounts for purposes of continuing access to databases.

    The Ford Library does offer select databases and a variety of services to alumni on an ongoing basis. Access to the Library Databases for Alumni will be available when Duke changes a student's record to "alumni" status. For more information on services and resources for alumni, see the Library's secure page on Library Access For Recent Graduates (NetID login and password required to view).

9) Software Usage After Graduation

  • Which software can I continue to use after I graduate?

    Students that haven't already downloaded and installed a permanent license for Microsoft Windows and Microsoft Office from Duke OIT should plan on signing onto http://dukeoit.onthehub.com to obtain license keys and install media prior to graduation. This is required to eliminate any software authentication or activation issues post graduation.

    The license key located on the receipt must be saved or printed in addition to backing up the install media that is downloaded. There is no recourse for obtaining these items after graduation.

    For users of VMWare Fusion on the Mac or others that have installed the KMS version (installed prior to October 2012) of Windows or Office that requires activation on Duke's network every six-months, they will need to uninstall the software and reinstall with the version from the On The Hub site. Again, there is no recourse to obtain this permanent license after graduation from Duke. If you have any questions as to which version you have please contact the TSC prior to graduation.

    Students may continue to use course related software such as Regress and Crystal Ball for academic purposes only. The current Crystal Ball license will expire in August of 2014.