Communication & Scheduling Tools
TSC Contact Information
Keller Center West: W134
URGENT after-hours support (919) 660-7878, press 1
URGENT in-classroom support (919) 660-7979
Fuqua Server Maintenance
Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.
During this time frame, Fuqua's IT services and network may not be available.
General AV needs, advance plans for events
Duke OIT Help Desk
24 hours/day, 5 days/week
Sun. 7pm - Fri. 5pm (EST)
Information for Graduating Students in May 2016
Your upcoming graduation from The Fuqua School of Business will bring some changes to your network and file access.
Congratulations on your recent accomplishments!
The following FAQs may be useful as you prepare to leave campus.
Feel free to contact the Technical Support Center with any other IT questions or visit the Technical Support Center Online for more information. It has been our pleasure serving you.
1) Fuqua H: Drive
- What will happen to my H: drive data?
Your H: drive data and information will remain available through September 30, 2016. You will need to remove or archive your data before that date. As a reminder, there are CD-RW drives available in the Main Lab.
2) FuquaNet ID
- How long will my FuquaNet account
be active after I graduate?
Your FuquaNet account gives you access to public PCs at Fuqua, the Fuqua VPN, as well as the H: drive. Your FuquaNet account will remain active until September 30, 2016.
3) Duke Email Account
- How long will my email account be active after I graduate?
Your Duke email (firstname.lastname@example.org) account will remain intact for one year after you graduate. You must archive, forward or save all email that you wish to retain from this account before the account is disabled, once the account is disabled, you will have no recourse to recover your email. This account is managed by Duke OIT, any questions or concerns that you have can be directed to email@example.com or by contacting them directly at 919.684.2200.
- Is there a Duke email address available for alumni?
Yes! The Duke Alumni Association offers alumni email accounts (firstname.lastname@example.org) that enable you to brand yourself as a Duke graduate in all of your future communications. After graduation, you will need to register for a Duke OneLink account, which will allow you to login to request your alumni email address as well as to give you access to other Duke resources post-graduation.
4) Alumni Directories
- Can I still access the Fuqua Alumni directory?
Yes, Fuqua's Alumni Directory will continue to be available to you after graduation, using the same NetID and password that you used as a student.
- How do I access the Duke Alumni directory?
Duke Alumni Association’s website can connect you with the university’s 160,000+ alumni across the globe. After graduation, you will need to register for a Duke OneLink account, which will allow you to access the Alumni directory as well as other Duke resources post-graduation.
- What if I have questions?
If you have questions about alumni online services, please contact the alumni relations team at 919.660.7709 or email@example.com, or visit the alumni web site at www.fuqua.duke.edu/alumni
- How long will I have access to Sakai?
While your access to Sakai will last for 1 year from graduation, it is up to the individual professors on how long they will leave the content for their classes up. it is our recommendation to download all the files that you wish to retain immediately to avoid any problems should the professors decide to pull their content down over the summer.
- How do I download my course files?
After logging into Sakai, click on the Resources link for the course. Select Upload-Download Multiple Resourse and follow the instructions for your computer platform.
6) Newsgroup & Discussion Spaces
- How long will our class newsgroups be available?
The platform discussion boards used by students in the executive MBA programs are kept online and made available to students for six months after their class graduation date. Once this six-month period elapses, the class discussion groups are taken offline and archived as part of ongoing maintenance to the Fuqua newsgroups.
- How will I keep in touch after the news groups go away?
Make sure to join the Fuqua Alumni LinkedIn Group.
7) Box Storage
- What happens to my Box storage when I leave Duke?
Students will be able to keep their Box account upon graduation. The account will be transitioned to a personal Box account and will keep the allotted 50 GB of storage space. Faculty and staff accounts will expire immediately upon leaving Duke employment.
8) Team Tools
- How long will we be able to communicate through Team Tools?
Graduating students will retain access to Team Tools until August 31, 2016. Continuing students will see no change in their Team Tools access and will have to do nothing to retain access to their current Teams.
- How can we transfer ownership of a Team on Team Tools to a continuing Fuqua student?
Current team "owners" may transfer ownership to another team member through the edit feature in team tools. Select the link to "Adjust add/delete privileges". Select the team member to whom ownership will be transferred and then save your changes. Team ownership transfers should be completed by July 31, 2016.
9) Ford Library Databases
- How long will I have access to the Library databases after I graduate?
- Can I access any library databases as an alumni?
The Ford Library offers select databases to alumni on an ongoing basis. You will use the same login and password you used as a student to access both job and company research resources and library databases. If you’re local, you may enjoy alumni borrowing privileges at many Duke libraries, including the Ford Library.
Access to Library databases will expire approximately 5 to 10 days following graduation. Unfortunately, vendor license agreements do not allow the library to extend access to databases after graduation
10) Software Usage After Graduation
- Which software can I continue to use after I graduate?
Students that haven't already downloaded and installed a permanent license for Microsoft Windows and Microsoft Office from Duke OIT should plan on signing onto http://dukeoit.onthehub.com to obtain license keys and install media prior to graduation. This is required to eliminate any software authentication or activation issues post graduation.
The license key located on the receipt must be saved or printed in addition to backing up the install media that is downloaded. There is no recourse for obtaining these items after graduation.
For users of VMWare Fusion on the Mac or others that have installed the KMS version (installed prior to October 2012) of Windows or Office that requires activation on Duke's network every six-months, they will need to uninstall the software and reinstall with the version from the On The Hub site. Again, there is no recourse to obtain this permanent license after graduation from Duke. If you have any questions as to which version you have please contact the TSC prior to graduation.
Students may continue to use course related software such as Regress and Crystal Ball for academic purposes only. The current Crystal Ball license will expire in August of 2016.