Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone

Quick Links

Fuqua School of Business
FuquaWorld


 

Fuqua Information Technology

 

Fuqua's IT Lunch & Learn is a time to come together and let the experts teach you a thing or two about the latest in technology that is out and available to you. Make sure to bring your lunch, something to take notes on and lots of questions!

Upcoming Lunch & Learn's:

Hacking the Human: Social Engineering (and why it can work on anyone) - May 10, 2017

Members of Duke University’s IT Security Office will discuss the latest social engineering attacks as well as precautions to help you protect your own personal information and Duke's data.

When: Wednesday, May 10, 2017
Time: 11:30 AM – 12:30 PM
Where: Leaman Classroom
Presenters: Cara Bonnett and Phillip Batton, Duke University’s IT Security Office

FuquaWorld 2.0 Overview - May 24, 2017

When: Wednesday May 24, 2017
Time: 11:30 am - 12:30 pm
Where: Mosler Classroom, Keller East
Presenter: Joe Conder, Manager, Software Development Services

Are you unable to attend but would love to catch it live? Join us for the live, non-interactive WebEx here.

Coming Soon:

Evernote - Capturing Everything That Matters - TBD

Presenter: Karen Bruno, IT Analyst, Fuqua Technical Support Center

Previous Lunch & Learns:

Managing E-mail Overload: Outlook Tips & Tricks - April 26, 2017

  • Is your e-mail inbox filling up faster than you can respond?
  • Would you like to prioritize the inbox at a glance by temporarily filtering out certain messages or colorizing them based on your own criteria?
  • Are you repeatedly doing the same searches of your messages?
  • Are you repeatedly answering the same questions in e-mail or retyping similar messages?
  • Want to instantly turn an email into a calendar event?
  • Tired of scrolling to find your most used subfolders?
  • Want to automatically send certain messages to a different folder?

Faculty support technician, John Shelton, showed us how to use the tools built in to Outlook for Windows to help prioritize, automate and manage email overload. Did you miss the presenation? Review John's slides here and watch the video presentation here.

WebEX: Online, Web-Based Conferencing Service - March 15, 2017

WebEx is a web-based conferencing and collaboration tool offered to Duke University staff, faculty and students. WebEx allows up to 1,000 participants to attend meetings by telephone, from their computer or via mobile devices such as iPads and smart phones. WebEx also allows participants to share their desktops and files and provides other collaboration tools.

Join us for this session to learn how to setup a WebEx account, WebEx meeting resources, as well as an overview of the WebEx features available to all Duke users. No prior experience with WebEx is required to participate in this session.

Follow-up:

Tim Searles, Director of our Multimedia Services did a great job in reviewing WebEx and how the most basic user can schedule or host meetings quickly and simply. Do you need a review or if you missed this great Lunch & Learn? Check out the recording from his visit here.

DukeBox - February 22, 2017

DukeBox has upgraded this month, changing many things about the service beyond the look and feel. The upgrade will introduce new functionality and features including improved search, a new user experience and more.

Join us for this session to learn about the differences in the web application interface as well as an overview of the new features available to all Duke users. No prior experience with Box is required to participate in this session.

Follow-up:

Debrah Suggs, Senior IT Analyst from Duke OIT, reviewed what's new in DukeBox. Need a review or you missed this great Lunch & Learn? Check out the recording from his visit here

The Power of Jabber - June 1, 2016

Stay connected while in the office, away from your desk or while conducting research. Jabber provides instant messaging (IM or chat), presence (the ability to see if someone is available), video calls, voice messaging, desktop sharing, conferencing capabilities and more.

Find out more about Jabber at Duke.

Follow-up:

Joseph Lopez, Asst. IT Director from Duke OIT, reviewed Cisco Jabber. Need a review or you missed this great Lunch & Learn? Check out the recording from his visit here.

Multi-factor Authentication - March 9, 2016

Multi-Factor Authentication will be required for all Duke University accounts on July 1, 2016.

Multi-factor authentication, also referred to as advanced or two-factor authentication, provides an additional layer of security when logging in or performing transactions online.

When logging in, a user is required to enter a password and also authenticate using a second factor, typically a phone, hardware token or a randomly generated code. The IT Security Office is requiring all accounts to be set-up with multi-factor authentication by July 1, 2016 in order to access critical systems or systems storing sensitive data such as your https://work.duke.edu.

Follow-up:

If you would like a YubiKey as described in Jeff's presentation, please stop by the TSC, we have a limited supply, so first come, first serve!

Storing and collaborating in ‘The Cloud’ - October 14, 2015

What is the cloud and why should I store my documents and spreadsheets there? If you’ve ever asked that question than this edition of Fuqua’s IT Lunch & Learn is for you. We will go over Duke’s cloud storage systems, what should and should not be stored there, as well as live demonstrations on how to securely share folders with colleagues both within and outside of Duke.

Follow-up:

If you weren't able to make Kevin Smith's presentation or just want to brush up on cloud storage options here at Duke, check out the recording here.

 

Additional Lunch & Learns:

For information on past Lunch and Learn sessions, please contect The Technical Support Center.