Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

help@oit.duke.edu
for e-mail support

Quick Links

Fuqua School of Business
FuquaWorld


 

What is my NetID?

Your NetID is the only username and password that is used to access computer systems at Duke. Email, FuquaWorld, ACES Web, VPN, and Fuqua campus computers all use the same username and password.

How do I change my NetID password?

If you know your existing password and wish to change it, you can do so at OIT's Self-Service page Online@Duke.

If you do not know your existing password, you can:

Call the OIT Service Desk at (919) 684-2200. For security reasons, we cannot reset a password via e-mail or live chat.

  • Visit the OIT Service Desk at the Link, Perkins Library, Lower Level.
  • Fax a NetID Password Reset Form with a copy of a photo ID (passport, drivers license, or Duke card) to (919) 684-4400.

What is Challenge & Response Verification?

The Challenge-Response Verification system (CRV) is designed to allow users to prove their identity over the phone to the Service Desk or to electronic systems when they have forgotten their NetID password. Users choose questions to which only they would know the answer. The system allows a user to securely prove his or her identity without having to provide a Social Security number. Here's how it works:

  • Users must choose or create at least three questions, but can choose more.
  • These questions may last indefinitely, but users are encouraged to change them once they have been used.
  • When trying to change your password over the phone, you will be asked three of your questions and must answer all of them correctly.
  • For security purposes, when anyone views your questions, you will receive an e-mail notifying you that someone accessed your questions.
  • When someone attempts to answer your questions, a second e-mail will be sent to you stating which questions were asked and which were answered correctly.

To set up those challenge questions, please visit Online@Duke. Once the questions are established, you can use the self-service password reset application to change your password in the future.

What are guidelines for selecting a good password?

When you select a password, follow these guidelines:

  • Use at least eight characters; the more characters, the better.
  • Make your password easy for you to remember but hard for someone else to guess.
  • Intersperse punctuation marks or symbols such as #, $, %, etc. Do not use a blank space.
  • Always use a mixture of upper- and lower-case characters and numbers.
  • Your password cannot contain your first, middle, or last name nor your NetID.