Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


Network Storage Within Fuqua For Faculty and Staff

Faculty and Staff can make use of OneDrive for Business and Duke Box for personal or shared data.

Box Drive Installation Instructions can be found here:

Windows

  • Visit the Box website to install Box Drive
  • Click the button that says Download Box Drive for Windows.
  • Once downloaded, double click the file to begin the installation of Box Drive.
  • Once Box has been installed, a window will appear prompting you to sign in. Enter YourNetID@duke.edu.
  • You will then be redirected to a Duke authentication page where you will need to enter your NetID and password.
  • After signing in, a Box Drive folder will populate within the File Explorer

Mac

  • Visit the Box website to install Box Drive
  • Click the link that says Download Box Drive for Mac.
  • The Box installer (Box.pkg) will begin downloading to your system’s downloads folder. Once complete, launch the installer by double clicking it
  • Progress through the installation, following the on-screen prompts
  • Once Box has been installed, a window will appear prompting you to sign in. Enter YourNetID@duke.edu.
  • You will then be redirected to a Duke authentication page where you will need to enter your NetID and password.
  • After signing in, a Box Drive folder will populate within the File Explorer

In addition to OneDrive, and Box, faculty and staff can also access their group shares (G: drive). Group shares are used for sharing documents within (and sometimes beyond) departments or academic areas. If you cannot connect to your groups share folder then please contact the Help Desk for access.

Faculty Groups Share Path:

G: \\galaxy.fuqua.duke.edu\groups_faculty$

Staff Groups Share Path:

G: \\galaxy.fuqua.duke.edu\groups_staff$\"group name"

Directions for mapping network drives for the G: drive on Windows 10 devices:

  1. If you are not on the Fuqua network,you must connect to the Fuqua VPN first.
  2. Click on Start and click Computer.
  3. In the Computer window, click on Map Network Drive at the top.
  4. In the Map Network Drive window, select the drive letter that best corresponds to the drive you are mapping. In this case, we are mapping a groups share drive so we will use drive letter G:
  5. In the Folder field, input the destination of the drive you are mapping. For our groups share drive we will input \\galaxy.fuqua.duke.edu\groups_staff$\"group name" (for staff) or \\galaxy.fuqua.duke.edu\groups_faculty$ (for faculty). Check “Reconnect at logon” and “Connect using different credentials” and click Finish.
  6. When the Windows Security window appears, input your NetID and password. Be sure to enter fuqua\NetID as your username.
  7. A new window will open displaying the contents of your new G: drive. Close this window and in the Computer window you will now see your new mapped drive listed.

Directions for mapping network drives on Mac OS X :

  1. If you are not on the Fuqua network,you must connect to the Fuqua VPN first.
  2. In Finder, in the Go menu, select Connect to Server or type Command+K.
  3. In the Server Address field of the Connect to Server window enter "smb://" followed by the drive path. For example, to map your G: Drive (Groups Drive), enter the following: smb://galaxy.fuqua.duke.edu/groups_staff$/"group name" (for staff) or smb://galaxy.fuqua.duke.edu/groups_faculty$ (for faculty)
  4. Authenticate with your NetID and password. Placing a check in the box for “Remember this password in my keychain” will allow you to skip this step when reconnecting to the server.
  5. The server is now mounted to your desktop. If the icon is not showing up on your desktop or in the sidebar, change the Finder preferences.
  6. To disconnect from the share, drag its icon onto the trash icon in your Dock or select it and type Command+E. The trash icon will turn into an Eject icon as you move the share to it.
  7. The next time you want to connect to the server, from the Go menu, select Connect to Server or type Command+K. If the server address from step 2 doesn’t auto populate, click on the Recent Server drop-down menu and select the appropriate server to connect to.