Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone

Quick Links

Fuqua School of Business
FuquaWorld


 

Printing with ePrint - for Students

The ePrint system enables you to print from your own computer to print stations distributed throughout Fuqua. You can check the up-to-the-minute status of any station in the system by visiting the ePrint status page.

Getting Started

Download and install the free software and then use ePrint as often as you like.

Note: After installing the ePrint software for your Mac, you will need to run a Software Update on your laptop in order to get the latest Ricoh and Xerox print drivers from Apple.

Common install issues:

  • The download is provided in a ZIP file, make sure that you uncompress the ZIP file first.
  • On Windows: If off campus when running the installer, connect to the VPN before clicking install.
  • On Mac: Right-click (Control+Click) the installer file and select Open from the dropdown menu.

Printing on ePrint

Instructions for installing Fuqua ePrint on your laptop

Duplexing - Printing on both sides

Duplexing your print job saves paper by printing on the normally blank side of the sheet. The default for printing from your Mac is to print on both sides. We've ran into some issues getting this to be the default for Windows users. In order to set the duplexing as the default on Windows, please follow these directions.

Cost

Printing is free subject to a quota system. The standard Fuqua printing fee is $0.04 per printed page. Fuqua has provide you with a $50 quota per 6 month period. You are allocated your first $50 on January 1st and your second on July 1st.  Any extra funds in your Fuqua quota do not roll over into the next 6 month period. If you have used up your $50 quota before the next period begins you will be charged the $0.04 fee to your DukeCard Flexible Spending Account (FLEX).

Color Printing

As of the summer of 2014 Fuqua now has color printing available to students. Color printing is not free. The Ricoh printer in the Main Computer Lab in Keller East room E283 will allow you to copy, print, and scan in color. On this machine it costs $0.15 per page for color prints, $0.06 per page for black & white prints, and $0.02 to scan to email. These costs are charged to your DukeCard FLEX account. When printing to the color printer you will select the ePrint_Color_Library print queue and proceed to print like normal.

Please keep these guidelines in mind when using ePrint

  • Do not use printers as copiers. If you need multiple copies of a document, photocopy it
  • Recycle unwanted paper. There should be recycling bins by most printers
  • Send each print job only once. ePrint Reprint (see below) gives you the opportunity to retrieve an older job from the print queue again
  • Save paper (and money) by printing on both sides of every sheet
  • Monitor your ePrint quota throughout the year

Reprinting on ePrint

The ePrint Distributed Printing System allows you to print a job again without running back to your computer. After you retrieve your job at a print station, the job goes back into the print queue for 15 minutes. If you need to reprint the job within that timeframe, just swipe your DukeCard at any station and choose the job out of the list of available jobs in your print queue.

Student Printer Locations at Fuqua

Printers available for student printing can be found here.

Printing to ePrint Outside of Fuqua

The Fuqua ePrint driver will only print to Fuqua printers.  If you are in other areas on Duke’s campus where ePrint is used such as the Bryan Center and Perkins Library, please install the OIT ePrint driver at the following links:

Note: You will not need to uninstall the Fuqua ePrinter drivers like OIT's guide suggests

Network Printers - for Faculty and Staff

In order to print from your laptop simply connect to the wireless network named 'FUQUA' and follow the directions below.

Windows

  • From the Start menu select the search field and type the following server address:
    • \\printers.fuqua.duke.edu
    • Press Enter
  • When prompted for credentials type in the following:
    • Username: FUQUA\NetID
    • Password: Your NetID password
  • Locate and double-click the printer name to install the drivers and add the printer.

Macintosh

  • You'll be adding the printers in your area via IP address.
  • Please contact the Help Desk at 919-660-7878 to get the IP address and model number for the printers you would like to add.