Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


 

Remote Desktop

For Faculty and Staff to access your office computer from a different computer, use Remote Desktop Connection from Microsoft.

This procedure works for connecting to your office PC running Windows 10, Mac OS X, iPhones, iPads, and Android devices.

Remote Desktop is built into Windows. It's available to install from these respective app stores:

Locate your computer name and enable Remote Desktop on your office machine

  1. Right-click on This PC and select Properties
  2. Click on Remane this PC (advanced)
  3. Select Computer Name tab
  4. Note the first part of full computer name before .fuqua.duke.edu or win.duke.edu
  5. Select Remote tab
  6. Click on Allow remote connects to this computer
  7. Click OK

As long as your office computer is turned on here are steps to connect remotely.

  1. Connect to the Fuqua VPN
    1. Make sure the connect box has vpn.duke.edu entered.
    2. Make sure the Group box has Fuqua School of Business selected.
    3. Enter Netid and Netid password
    4. Select the MFA option
  2. Launch Remote Desktop Connection
    1. If the computer is on the Win Network
      1. Type in full computer name (e.g., my-computer.win.duke.edu)
      2. Login using your NetID and Password - NetID: Win\NetID
    2. If the computer is on the Fuqua Network
      1. Type in full computer name (e.g., my-computer.fuqua.duke.edu)
      2. Login using your NetID and Password - NetID: Fuqua\NetID