Communication & Scheduling Tools
TSC Contact Information
Keller Center West: W134
URGENT after-hours support (919) 660-7878, press 1
URGENT in-classroom support (919) 660-7979
Fuqua Server Maintenance
Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.
During this time frame, Fuqua's IT services and network may not be available.
General AV needs, advance plans for events
Duke OIT Help Desk
24 hours/day, 5 days/week
Sun. 7pm - Fri. 5pm (EST)
Computer Security is a high priority and should remain a high priority in regards to your information that is stored on your computer along with personal information such as passwords, bank numbers, etc.
The Duke Office of Information Technology has created this website to address security related issues in regards to your computer.
- Symantec EndPoint Protection - Student version. To avoid conflicts, the TSC recommends uninstalling any anit-virus program that is already installed on your PC before installing the Duke Symantec package.
- Malwarebyte's Anti-Malware provides a free tool to combat the malware that masquerade as fake anti-virus software
Phishing is defined as: The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information.
If you have questions about an email that asks for your username, password, or any other sensitive information, please contact the Technical Support Center with your concern.
Multi-Factor Authentication (MFA)
Multi-Factor Authentication will be required for all Duke University accounts on July 1, 2016.
To register for Multi-Factor Authentication, go to the OIT Self Service page and then click on the Multi-Factor Authentication link under the NetID section on the right.
Multi-factor authentication, also referred to as advanced or two-factor authentication, provides an additional layer of security when logging in or performing transactions online.
When logging in, a user is required to enter a password and also authenticate using a second factor, typically a phone or hardware token.
For help setting MFA up for the first time, please read through the Mult-Factor Authentication Configuration guide.
The IT Security Office strongly recommends multi-factor authentication for access to critical systems or systems storing sensitive data per the ITSO Security Standards.
Read more about multi-factor authentication: https://idms-mfa.oit.duke.edu/mfa/help
Premium LastPass Password Manager Free for Duke Users
Duke faculty, students and staff can manage their digital lives a little more easily with free access to the premium version of the LastPass password management service.
LastPass allows users to centrally manage their passwords by saving them to an easy-to-use "vault." Once installed in a browser, LastPass facilitates logging into sites by prompting you to save logins and filling them in for you. If you sign up for new accounts, it will help generate long, strong passwords.
The premium upgrade allows Duke users to take full advantage of LastPass' secure cross-browser, cross-platform syncing capabilities to access login data from anywhere, at any time.
Duke users can download LastPass from the OIT website; visit http://oit.duke.edu/software and browse for LastPass. Create an account with a strong master password – the last password you have to remember. Click on the upgrade link for your Duke-sponsored premium upgrade.
Once installed, LastPass will appear as an add-on in your browser, where you can click to log in and get started. More information on how to use LastPass can be found on the LastPass website (https://helpdesk.lastpass.com).
Backing Up Your Data
In addition to using automatic backup solutions with your computer, the Technical Support Center recommends backing up important course related files to your H: Drive.
Your H: or Home Directory is provided to you for the sole purpose of backing up your information. Housed on a server that gets automatically backed up as well, your H: Drive gives you secure storage for your files. Information about accessing your H: Drive while on and off campus can be found here.