Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-4am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

help@oit.duke.edu
for e-mail support

Quick Links

Fuqua School of Business
FuquaWorld


 

Security

Computer Security is a high priority and should remain a high priority in regards to your information that is stored on your computer along with personal information such as passwords, bank numbers, etc.

The Duke Office of Information Technology has created this website to address security related issues in regards to your computer.

Anti-Virus/Anti-Malware

  • Windows
    • Symantec EndPoint Protection - Student version. To avoid conflicts, the TSC recommends uninstalling any anit-virus program that is already installed on your PC before installing the Duke Symantec package.
  • Macintosh
    • ClamXav is an open-source anti-virus that is also used on Apple's Mac OS X Server operating system

Phishing

Phishing is defined as: The act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft. The e-mail directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information.

If you have questions about an email that asks for your username, password, or any other sensitive information, please contact the Technical Support Center with your concern.

Backing Up Your Data

In addition to using automatic backup solutions with your computer, the Technical Support Center recommends backing up important course related files to your H: Drive.

Your H: or Home Directory is provided to you for the sole purpose of backing up your information. Housed on a server that gets automatically backed up as well, your H: Drive gives you secure storage for your files. Information about accessing your H: Drive while on and off campus can be found here.