Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


Software

This webpage acts as an additional guide to software you may find useful during your time at Fuqua. Please refer to your course material on Canvas to determine what Excel add-ins you may require.

If prompted for a username and password, use your NetID and password, (same as email/FuquaWorld login).

If you encounter problems with any of these software installations, please contact the TSC.

  • Microsoft Office - Student version: This is a fully licensed copy, which is forever and does not expire
    • Mac
      1. Log into https://dukeoit.onthehub.com with your Duke NetID and password
      2. Select the tab for “Microsoft” and then select Office Home & Business 2019 (MAC/PC)
      3. Next, select option for “English” language, and then click the “Add to Cart” button
      4. Next, accept the Microsoft Student Option User Acceptance Form by entering your NetID@duke.edu email address and type in your name. Click the “Accept” button to continue.
      5. Enter your Contact Information on the next screen; click the “Proceed With Order” button to continue
      6. Next, you will see your Office Home & Business 2019 Product Key and option to download. Save the Product Key in a safe place! (i.e., email, box, icloud, or external hard drive) Click the “Download” button.
      7. A new page (https://setup.office.com) will open. It is important that you sign in with personal Outlook account; if you do not have one you will need to create it, the University account @duke.edu won’t work
      8. Follow the process until you access your account
      9. Once logged in to your account click the “Show all my subscriptions & Office products” link.
      10. Click on the “Install” link to download the installation file for Office Home & Business 2019
      11. Click the “Install” button again to start the download.
      12. Once the download is complete, launch the installation file and follow the prompts for software installation.
    • Windows:
      1. Log into https://dukeoit.onthehub.com with your Duke NetID and password.
      2. Select the tab for “Microsoft” and then select “Office Professional Plus 2019 (PC Only)
      3. Next, select option for “English” language, and then click the “Add to Cart” button
      4. The next page gives you the option to download Windows 10 Education & Office Home & Business 2019 (MAC/PC). Select these options if you wish to install now, or uncheck to download later. Click the “Checkout” button to continue.
      5. Next, accept the Microsoft Student Option User Acceptance Form by entering your NetID@duke.edu email address and type in your name. Click the “Accept” button to continue.
      6. Enter your Contact Information on the next screen; click the “Proceed With Order” button to continue.
      7. Next, you will see your Office 2019 Product Key and option to download. Save the Product Key in a safe place! (i.e., email, box, icloud, or external hard drive) Click the “Download” button to download your software.
      8. A new tab/page will open to download software. It is important that you click the “More download options” link. Once you click the “More download options” you will see two options. Choose the option for “Office Professional Plus 2019 64bit (English).
      9. Save the install file to a location on your computer.
      10. To start installation, browse to location where you saved the install file and double-click the “Setup.X64…” executable file.
      11. . Accept the prompt to allow software to make changes to your computer. Install of Office 2019 will begin a few seconds later.
      12. Allow the install to complete before closing your laptop lid or turning computer off
      13. Once install completes, launch an Office product, such as Word
      14. If not already selected, select the “File” tab, and click on “Account” in left-hand side menu
      15. Click the “Change License” button under Product Information section.
      16. On next screen, select option for “Use a different account”
      17. . Click link to “Enter product key instead”
      18. Enter your product key, and then click the “Activate Office” button.
      19. Your Microsoft Office Professional Plus 2019 software is now activated with the full license
    • VLC Media Player - Program for playing audio and video files.
    • 7-Zip - Program for compressing and uncompressing files.
    • Anti-Virus - Duke OIT recommends the following AV software for personally owned computers: Windows Defender (comes with Windows 10), BitDefender, Avast
    • Adobe Creative Cloud - All Duke students have access to Adobe creative cloud at no cost. Student accounts are automatically provisioned and de-provisioned as they enroll at and leave Duke. No cloud services are enabled.