Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7974
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


Duke OIT Virtual Computing Manager for Virtual Machine:

If you are a Mac user, you may be required to run certain Excel add-ins that will not run within the Mac version of Microsoft Excel. In order to meet this requirement you will need access to a Windows based operating system. Fuqua IT recommends utilizing Duke OIT’s Virtual Computing Manager.  Virtual Computing Manager is a service provided to the Duke community that allows easy access to virtual software packages, and semester-long virtual machine (VM) reservations.  VM reservations may be extended at the end of the original reservation. 

Reserve a Virtual Machine:

  1. Make sure you are using "FUQUA" or "Dukeblue" Wi-Fi to reserve and access your virtual machine. If you are accessing virtual machine off campus make sure to use the VPN .
  2. Sign into Virtual Computing Manager - https://vcm.duke.edu (Your multifactor authentication needs to be setup prior to signing into Virtual Computing Manager)
  3. After Logging in, click on the Reserve a VM button.
  4. Select the "Fuqua Office 2019 64-Bit" option. Agree to the Terms of Use. Your VM should be ready in approximately 10 minutes. When your VM is ready, you will be notified via email.

    NOTE: To make efficient use of the shared VCM resources and reduce our carbon footprint, this VM will be powered down every morning at 6:00 AM. Click the Power on button to turn your VM back on before you log into it. If your VM is being used as server or runs very long computations and must remain on continuously, you can un-check the Automatic power down check box above to opt out of automatic shutdowns.

    Access a Virtual Machine:

    PC User:

    1. Open the "Remote Desktop" application.
    2. Copy the hostname of your VM.
    3. Paste it into the computer field of remote desktop.
    4. click show options (bottom left corner).
    5. Enter win\netid password, click connect.
    6. Enter NetID password, check remember me box, click OK.

    Mac User:

    1. Download and install the "Remote Desktop" application from the app store.
    2. Open the "Remote Desktop" application.
    3. Copy the hostname of your VM.
    4. Paste it into the PC Name field of remote desktop.
    5. click show more (bottom left corner).
    6. Enter win\netid password, click save.
    7. Enter NetID password, check remember me box, click OK.