Fuqua Information Technology

Support


TSC Contact Information

Hours: 8:00AM-5:00PM

Keller Center West: W134

help@fuqua.duke.edu

(919) 660-7878

URGENT after-hours support (919) 660-7878, press 1

URGENT in-classroom support (919) 660-7979



Fuqua Server Maintenance

Fuqua IT reserves 12am-6am EST every Wednesday for network and system maintenance.

During this time frame, Fuqua's IT services and network may not be available.



Fuqua Multimedia

General AV needs, advance plans for events
(919) 660-7979
multimedia@fuqua.duke.edu



Duke OIT Help Desk

24 hours/day, 5 days/week

Sun. 7pm - Fri. 5pm (EST)

help@oit.duke.edu
Email support

www.oit.duke.edu/help
Chat live

(919) 684-2200
Phone


 

Wireless Network

Students, Staff and Faculty

NOTE: Students, Staff and Faculty - If you have never connected to Duke's "FUQUA" wifi, EVEN IF you have previously connected to any of Duke's main campus WIFI connections, you will need to change password in order to establish a wireless connection here at FUQUA.

Connect to the Fuqua Secure Wireless Network

Connecting with Windows
  • Connect to Duke Visitor wireless network. This will not require you to sign in
  • Open your preferred Web browser, and navigate to http://wifi.fuqua.duke.edu/.
  • Click the JoinNow button. An executable file will download.
  • Once the file has downloaded, navigate to the download location, and run the executable.
  • A SecureW2 application window opens, you will be prompted to enter your Username and Password. Click Next.
  • If the configuration has been successful, the SecureW2 window should display a Joined… notification.
  • If you received the Joined… message, you are now connected to the FUQUA Secure Wireless network.
Connecting with Mac
  • Click the Wi-Fi icon, select the network labeled FUQUA.
  • Enter your NetID and the associated password. Click Join
  • If the connection is successful, you will now see a check mark next to FUQUA in the list of networks.

Common connectivty issue:

  • Duke NetID password is not synched with Fuqua NetID. Failing to authenticate to the Fuqua wifi is often an indication that you have not synched your Duke NetID and Fuqua NetID accounts. Please review the following link for instructions to synchronize both accounts with the same password: Duke NetID and Fuqua NetID Password Sync

Guest Access

Connect to the Visitor Network

  • Select the wireless network called "DukeVisitor"

There is a firewall enabled on this network that blocks some types of traffic (SMTP, SSH, RDP, etc). Please try to use everything through a web browser. If a particular application won't work, contact us for troubleshooting and a solution.

WiFi Adapters

Most laptops and many mobile devices have 802.11a/b/g/n ("WiFi") equipment built in. If you're not sure whether or not yours has such a device, refer to your equipment manufacturer.

We recommend purchasing an adapter with the following specifications for optimal performance on Duke's wireless network.

  • 802.11a/n
  • Support for 802.1x, WPA, and WPA2
  •